About Us at Culinox

Culinox was created to provide an quick and easy internet service for those people needing an easy supply of culinary equipment.

We hold professional quality kitchenware, cookware, utensils, gadgets and general kitchen equipment for the gourmet cook or amateur cook alike.

Culinox (Stockpots Cookshop Ltd t/as) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support@stockpots.co.uk.

Our Contact details:
Culinox (a trading name of Stockpots Cookshops Ltd)
23 The Arcade Westbourne BOURNEMOUTH Dorset BH4 9AY United Kingdom
Phone: 01202 763211
Fax: 01202 763211
Email: support@stockpots.co.uk

Making A Purchase All subject to our conditions of trading: Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment or cheque.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.You may send your credit card information via phone, fax, snail mail or over the Internet. To pay by cheque or supply card details by other methods please email or call 01202 763211.

Shipping And Handling We ship to within UK only.

Delivery Schedule We usually post your order right away. We will normally send your order out in 7 business days. Refer to our terms for further details.

Back Orders If your item is not in stock, we will back order for you. We will send part orders where possible. Refer to our terms for further details.

Tax Charges For orders 17.5% VAT is already included.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction with our products. All of our products come with a 30 day no quibble guarantee.

Privacy Policy We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Culinox legal info and terms and conditions of trading

all variations to these terms must be made by the Culinox manager only, and must be held by correspondant in writing for full duration of agreement.

this page relates to the whole of the www.culinox.co.uk website [a website of stockpots cookshops ltd]
Culinox is a registered trademark owned and operated by stockpots cookshops ltd

definition of price-the internet sale price of goods and packaging and act of postage on behalf of customer.
propective purchasers submit their payment details and the contract of sale is performed only upon processing of payment.
we reserve the right to not process payments [for example if goods are not held in stock] or supply any individual or company.
the website will be updated at the discretion of Culinox and at intervals at the discretion of Culinox
purchasers must ensure payment cardholder addresses is same as delivery address.
purchasers must ensure the delivery address accurately stated and is suitable for delivery.

all products are sold with a general 12 month guarantee-this does not affect purchasers statutory rights.
all products are sold with a further 25 year warranty covering specifically against faulty construction.
proof of purchase is always required.
goods returned faulty/damaged in opinion of company will be refunded including cost of postage back to Culinox.
merchantable goods returned to Culinox [outside distance selling regulations] will be chargeably held by Culinox
at market rates and will remain the liability of the purchaser.
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distance selling regulations:
if products are returned by purchaser unused to the above address in original packaging and condition
within 30 days after delivery to purchaser, we will refund the purchase price [proof of purchase is required]
provided we are notified by purchaser within 7 days of delivery to purchaser that the puchaser wishes to cancel the order.
returns are sent at the risk/expense of sender.
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Culinox is not liable to provide instructions for use of goods.
Culinox will not be held liable for low availability or lost/late/incorrect delivery-unless a fulfilment guarantee in writing by the
Culinox manager is held by the purchaser.
Culinox website does not constitute part of stockpots retail shops and vice versa.
Culinox quoted designs, sizes, colours and capacities are approximate and subject to change.
Culinox is not liable for goods used beyond their limitations or intended purpose.
Culinox reserves right to change price as long as purchaser is advised beforehand.
Culinox advises all correspondance and special greements [only to be made by Culinox manager]
are held by purchasers in writing as verbal undertakings will not be relied upon or accepted by Culinox.
refusal or inability to receive delivery constitutes a breach of contract by purchaser
force majeure, strike, interruptions shall not constitute liability of Culinox
upon receipt the goods must be checked immediately for breakage/shortage/faults by purchaser who must advise Culinox within 24 hours.
wrongly delivered goods will remain the property of Culinox and their collection must be facilitated.
we reserve the right not to respond to correspondance.
Culinox will send part orders & back orders unless purchasers advises in advance of alternative instruction

designs within the site may not be reproduced without the written consent of the Culinox manager.

all trading/correspondance shall be ruled under laws of england and wales

dual pricing:
the retail price (if shown) is the retail price of the identical article sold in our own retail outlets for the qualifying period of price establishment.